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House Bill 5375
115th Congress(2017-2018)
To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.
Introduced
Introduced
Introduced in House on Mar 21, 2018
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Introduced in House 
Mar 21, 2018
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Introduced in House(Mar 21, 2018)
Mar 21, 2018
Not Scanned for Linkage
About Linkage
Multiple bills can contain the same text. This could be an identical bill in the opposite chamber or a smaller bill with a section embedded in a larger bill.
Bill Sponsor regularly scans bill texts to find sections that are contained in other bill texts. When a matching section is found, the bills containing that section can be viewed by clicking "View Bills" within the bill text section.
Bill Sponsor is currently only finding exact word-for-word section matches. In a future release, partial matches will be included.
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H. R. 5375 (Introduced-in-House)


115th CONGRESS
2d Session
H. R. 5375


To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.

IN THE HOUSE OF REPRESENTATIVES

March 21, 2018

Mr. Reed (for himself, Mr. Kelly of Pennsylvania, and Mr. Bishop of Michigan) introduced the following bill; which was referred to the Committee on Ways and Means

A BILL

To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.

Be it enacted by the Senate and House of Representatives of the United States of America in Congress assembled,

SECTION 1. Comprehensive customer service strategy.

Not later than the date which is 1 year after the date of the enactment of this Act, the Secretary of the Treasury, after consultation with the National Taxpayer Advocate, shall submit to Congress a written comprehensive customer service strategy for the Internal Revenue Service. Such strategy shall include—

(1) a plan to provide assistance to taxpayers that is designed to meet reasonable taxpayer expectations and is in conformity with best practices of customer service provided in the private sector, including online services, telephone call back services, and training of employees providing customer services,

(2) a thorough assessment of the services that the Internal Revenue Service can offer as self-service options,

(3) proposals to protect taxpayer identity and to reduce taxpayer identity theft,

(4) proposals to improve Internal Revenue Service customer service in the short term (the current and following fiscal year), medium term (approximately 3 to 5 fiscal years), and long term (approximately 10 fiscal years), and

(5) identified metrics and benchmarks for quantitatively measuring the progress of the Internal Revenue Service in meeting each element of such strategy.