Union Calendar No. 821
115th CONGRESS 2d Session |
[Report No. 115–1055]
To improve executive agency digital services, and for other purposes.
May 10, 2018
Mr. Khanna (for himself, Mr. Ratcliffe, Ms. Kelly of Illinois, Mr. Russell, Mr. Connolly, Mrs. McMorris Rodgers, Mr. Krishnamoorthi, Mr. Fitzpatrick, Mr. Raskin, Mr. Costello of Pennsylvania, Mrs. Watson Coleman, Mr. Hunter, Mrs. Lawrence, Mrs. Comstock, Ms. Eshoo, and Mr. Curtis) introduced the following bill; which was referred to the Committee on Oversight and Government Reform
November 29, 2018
Additional sponsors: Mr. Swalwell of California, Ms. Stefanik, Mr. Walker, Mr. Ross, and Mr. Faso
November 29, 2018
Reported with an amendment, committed to the Committee of the Whole House on the State of the Union, and ordered to be printed
[Strike out all after the enacting clause and insert the part printed in italic]
[For text of introduced bill, see copy of bill as introduced on May 10, 2018]
To improve executive agency digital services, and for other purposes.
Be it enacted by the Senate and House of Representatives of the United States of America in Congress assembled,
This Act may be cited as the “21st Century Integrated Digital Experience Act” or the “21st Century IDEA”.
In this Act:
SEC. 3. Website modernization.
(a) Requirements for new websites and digital services.—Not later than 180 days after the date of enactment of this Act, an executive agency that creates a website or digital service that is intended for use by the public, or conducts a redesign of an existing legacy website or digital service that is intended for use by the public, shall ensure to the greatest extent practicable that any new or redesigned website, web-based form, web-based application, or digital service—
(1) is accessible to individuals with disabilities in accordance with section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d);
(3) does not overlap with or duplicate any legacy websites and, if applicable, ensure that legacy websites are regularly reviewed, eliminated, and consolidated;
(6) is designed around user needs with data-driven analysis influencing management and development decisions, using qualitative and quantitative data to determine user goals, needs, and behaviors, and continually test the website, web-based form, web-based application, or digital service to ensure that user needs are addressed;
(b) Requirements for existing executive agency websites and digital services.—Not later than 1 year after the date of enactment of this Act, the head of each executive agency that maintains a website or digital service that is made available to the public shall—
(2) submit to Congress a report that includes—
(A) a list of the websites and digital services maintained by the executive agency that are most viewed or utilized by the public or are otherwise important for public engagement;
(c) Internal digital services.—The head of each executive agency shall ensure, to the greatest extent practicable, that any Intranet established after the date of enactment of this Act conforms to the requirements described in subsection (a).
(d) Public reporting.—Not later than 1 year after the date of enactment of this Act and every year thereafter for 4 years, the head of each executive agency shall—
SEC. 4. Digitization of Government services and forms.
(a) Non-digital services.—Not later than 180 days after the date of enactment of this Act, the Director shall issue guidance to the head of each executive agency that establishes a process for the executive agency to—
(2) include in the budget request of the executive agency—
(b) Services required to be digital.—The head of each executive agency shall regularly review public-facing applications and services to ensure that those applications and services are, to the greatest extent practicable, made available to the public in a digital format.
(c) Forms required to be digital.—Not later than 2 years after the enactment of this Act, the head of each executive agency shall ensure that any paper based form that is related to serving the public is made available in a digital format that meets the requirements described in section 3(a).
(d) Non-digitizable processes.—If the head of an executive agency cannot make available in a digital format under this section an in-person Government service, form, or paper-based process, the head of the executive agency shall document—
(3) each unit responsible for the in-person Government service, form, or paper-based process and the location of each unit in the organizational hierarchy of the executive agency;
SEC. 5. Electronic signatures.
Not later than 180 days after the date of the enactment of this Act, the head of each executive agency shall submit to the Director and the appropriate congressional committees a plan to accelerate the use of electronic signatures standards established under the Electronic Signatures in Global and National Commerce Act (15 U.S.C. 7001 et seq.).
SEC. 6. Customer experience and digital service delivery.
The Chief Information Officer of each executive agency, or a designee, shall—
(1) coordinate and ensure alignment of the internal and external customer experience programs and strategy of the executive agency;
(2) coordinate with the management leaders of the executive agency, including the head of the executive agency, the Chief Financial Officer, and any program manager, to ensure proper funding to support the implementation of this Act;
(3) continually examine the digital service delivery strategy of the executive agency to the public and submit recommendations to the head of the executive agency providing guidance and best practices suitable to the mission of the executive agency;
(4) using qualitative and quantitative data obtained from across the executive agency relating to the experience and satisfaction of customers, identify areas of concern that need improvement and improve the delivery of customer service;
(a) Design and implementation.—Each executive agency shall, to the extent practicable, seek to maintain as much standardization and commonality with other executive agencies as practicable in implementing the requirements of this Act to best enable future transitions to centralized shared services.
(b) Coordination.—The Chief Information Officer of each executive agency, or a designee, shall coordinate the implementation of the requirements of this Act, including the development of standards and commonalities.
Union Calendar No. 821 | |||||
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[Report No. 115–1055] | |||||
A BILL | |||||
To improve executive agency digital services, and for other purposes. | |||||
November 29, 2018 | |||||
Reported with an amendment, committed to the Committee of the Whole House on the State of the
Union, and ordered to be printed |