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House Bill 3519
116th Congress(2019-2020)
Better Service to Borrowers Act of 2019
Introduced
Introduced
Introduced in House on Jun 26, 2019
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Introduced in House 
Jun 26, 2019
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Introduced in House(Jun 26, 2019)
Jun 26, 2019
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Multiple bills can contain the same text. This could be an identical bill in the opposite chamber or a smaller bill with a section embedded in a larger bill.
Bill Sponsor regularly scans bill texts to find sections that are contained in other bill texts. When a matching section is found, the bills containing that section can be viewed by clicking "View Bills" within the bill text section.
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H. R. 3519 (Introduced-in-House)


116th CONGRESS
1st Session
H. R. 3519


To direct the Secretary of Education to develop a common manual for loan servicers to ensure quality of practice and increase borrower satisfaction.

IN THE HOUSE OF REPRESENTATIVES

June 26, 2019

Ms. Schrier (for herself, Mr. Allred, Mr. Casten of Illinois, and Ms. Kendra S. Horn of Oklahoma) introduced the following bill; which was referred to the Committee on Education and Labor

A BILL

To direct the Secretary of Education to develop a common manual for loan servicers to ensure quality of practice and increase borrower satisfaction.

Be it enacted by the Senate and House of Representatives of the United States of America in Congress assembled,

SECTION 1. Short title.

This Act may be cited as the “Better Service to Borrowers Act of 2019”.

SEC. 2. Requiring a common manual for servicers.

(a) In general.—Part G of title IV of the Higher Education Act of 1965 (20 U.S.C. 1088 et seq.) is amended by adding at the end the following:

“SEC. 493E. Requiring a common manual for loan servicers.

“(a) In general.—Not later than 1 year after the date of enactment of the Better Service to Borrowers of 2019, the Secretary shall develop a manual of common procedures and policies for entities with which the Secretary enters into contracts for the origination, servicing, and collection of covered loans to standardize procedures to ensure consistency of quality and practice across loan servicers, and a minimum standard of quality and practice to ensure that borrowers are well-served.

“(b) Updates.—The Secretary shall update the manual under subsection (a) as frequently as may be necessary, but not less frequently than every 5 years.

“(c) Covered loans defined.—The term ‘covered loans’ means—

“(1) loans sold or assigned to the Secretary under part B;

“(2) loans made or purchased under part D; and

“(3) loans referred, transferred, or assigned to the Secretary under part E.”.

(b) Part D loans.—Section 456(a)(2) of the Higher Education Act of 1965 (20 U.S.C. 1087f(a)(2)) is amended in the first sentence by inserting before the period at the end the following: “, including the applicable procedures and policies described in the manual developed under section 493E”.